As a Real Estate office (“Godwin Witten & Associates”, “We”, “Us”)
is committed to respecting your right to privacy and protecting your personal information.
We are bound by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles
set out in the Act.
We will ensure that all officers, employees and subcontractors are aware of and understand Godwin Witten
& Associates’s obligations as well as their own obligations under the Act. We will achieve this through
the provision of training and through maintaining and implementing internal policies and procedures
to prevent personal information from being collected, used, disclosed, retained, accessed or disposed
This Policy applies to all your dealings with us, whether in person, or via telephone, email, correspondence
or our website.
The purpose of this Policy is to:
- Give you a better and more complete understanding of the kinds of personal information
we collect and hold;
- Clearly and concisely communicate how and when we collect, disclose, use, store and otherwise handle
- Inform you about the purposes for which we collect, hold, use and disclose personal information;
- Provide you with information about how you may access your personal information, and seek correction
of your personal information;
- Provide you with information about how you may make a complaint, and how we will deal with any such
- Advise you of the circumstances in which we are likely to disclose personal information to overseas
- Enhance the transparency of our operations.
For the purpose of this Policy, the following terms will have the following meanings, as attributed
them by section 6 of the Act:
Health information means:
(a) Information or an opinion about:
(i) The health or disability (at
any time) of an individual; or
(ii) An individual’s expressed wishes
about the future provision of health services to him or her; or
(iii) A health service provided, or to be provided,
to an individual;
that is also personal information; or
(b) Other personal information collected to provide, or in providing, a health service; or
(c) Other personal information about an individual collected in connection with the donation,
or intended donation, by the individual of his or her body parts, organs or body substances; or
(d) Genetic information about an individual in a form that is, or could be, predictive of the
health of the individual or a genetic relative of the individual.
Personal information means information or an opinion about an identified individual,
or an individual who is reasonably identifiable, whether the information or opinion is true or not,
and whether the information or opinion is recorded in a material form or not.
Sensitive information means:
(a) Information or an opinion about an individual’s:
(i) Racial or ethnic origin; or
(ii) Political opinions; or
(iii) Membership of a political association;
(iv) Religious beliefs or affiliations; or
(v) Philosophical beliefs; or
(vi) Membership of a professional or trade association;
(vii) Membership of a trade union; or
(viii) Sexual orientation or practices; or
(ix) Criminal record
that is also personal information; or
(b) Health information about an individual; or
(c) Genetic information about an individual that is not otherwise health information; or
(d) Biometric information that is to be used for the purpose of automated biometric verification
or biometric identification; or
(e) Biometric templates.
Collection of Personal Information
Whenever you deal with Godwin Witten & Associates, we will collect personal information in order to
or prospectively provide, services and products to you. Such services and products include:
- professional development and nationally recognised training services;
- complaint resolution services;
- recruitment services;
- payroll services to members;
- membership services;
- advisory services;
- updates about events, products and services which may be of interest to you
- other products and services you may wish to purchase.
We do not collect personal information unless it is reasonably necessary for, or directly related to,
one or more of the services we provide or functions we carry out.
The types of personal information we generally collect includes but is not limited to:
- Date of birth.
- Residential address.
- Business address.
- Postal address.
- Email address.
- Home telephone number.
- Work telephone number.
- Mobile telephone number.
- Names of your employees.
- Your occupation and business address.
- Financial information including names of banks or financial institutions.
- Bankruptcy information and credit reporting information.
- Bank account information and credit card details
- Insurance related information including (but not limited to) professional indemnity insurance
We will not ordinarily ask you to provide sensitive information however, we are required to collect
information and data on behalf of the Federal Government for statistical purposes in relation to training
course enrolments. This information includes information relating to:
- language and cultural diversity
- schooling and previous qualifications achieved
- employment status
- study reasons
Apart from the above, we will only collect sensitive information in circumstances where:
- It is reasonably necessary for one or more of the services we provide or functions we
carry out; and
- You consent to the collection of the information; or
- We are required or authorised by law to collect the sensitive information.
We will, if it is reasonable or practicable to do so, collect your personal information directly from
you. This may happen when you fill out a form or when you give us personal information in person, or
via telephone, email, correspondence or our website.
Sometimes we will collect personal information from a third party or a publicly available source. For
example, we may need to collect personal information from a credit reporting agency.
If we receive personal information that we did not solicit, we will determine as soon as reasonably
whether we could have lawfully collected that information as part of our functions or activities. If
we are not satisfied that we could have lawfully collected the information, then we will (if it is lawful
and reasonable) destroy the information or ensure that it is de-identified.
You may choose to deal with us anonymously or under a pseudonym where lawful and practical. Where anonymity
or use of a pseudonym will render us unable to provide the relevant service or do business, we may request
that you identify yourself.
Use and Disclosure of Personal Information
Personal information collected by Godwin Witten & Associates will ordinarily be used for the following
- Processing your application for membership services
- Processing training enrolment forms
- Assisting you to resolve a complaint.
- Providing a relevant service or product as requested or ordered.
- Member relationship management.
- Marketing of products and services to you.
- Promoting your Godwin Witten & Associates membership to the community.
In order to achieve the purposes described above, we may disclose your personal information to the persons/organisations
- Our mediators and Tribunal representatives if you utilise our complaint resolution processes.
- Your legal advisor(s) and other relevant third parties involved in or relevant to a complaint referred
to Us for investigation and resolution.
- Your financial institution.
- Persons or organisations involved in providing, managing or administering products or services, including
independent contractors engaged by us as trainers or to provide us with a required service or product.
- Organisations involved in maintaining, reviewing and developing our business systems, procedures and
infrastructure including maintaining or upgrading our computer systems.
- Persons or organisations involved in commercial negotiations with our business.
- Organisations involved in payments systems including financial institutions, merchants and payment organisations.
- Organisations involving in managing and hosting our online training services.
We will only use and disclose personal information for the primary purpose for which it was initially
collected, or for purposes which are directly related to one of our functions or activities.
We will not disclose your personal information to government agencies, private sector organisations
any third parties unless one of the following applies:
- You have consented.
- You would reasonably expect, or you have been told, that information of that kind is usually passed
to those individuals, bodies or agencies.
- It is otherwise required or authorised by law.
- It is reasonably necessary for enforcement related activities conducted by, or on behalf
of, an enforcement body (eg. Police).
Personal information provided to Godwin Witten & Associates may be shared with its related companies.
We will take all reasonable and practical measures to keep such information strictly confidential.
Godwin Witten & Associates may transfer your personal information to overseas countries including but
not limited to the United States of America and Canada in order to perform one or more of our functions
or activities. In these circumstances, we will take reasonable steps to ensure that the overseas
recipient does not breach the Australian Privacy Principles in relation to the information.
Like many other businesses in Australia, Godwin Witten & Associates may rely on third party suppliers
or contractors to provide specialised services such as web hosting, cloud computing technology and data
storage services. If personal information is provided to these suppliers and contractors in order
to enable them to perform the agreed tasks, we will make every effort to ensure that the supplier or
contractor handles the personal information in accordance with the Act and the Australian Privacy Principles.
We will also require all suppliers and contractors to provide privacy undertakings and enter into confidentiality
There may be limited circumstances in which it is necessary for us to collect a government related identifier
such as your tax file number or Centrelink reference number. We will not use or disclose your government
related identifiers unless we are required or authorized to do so by law or by a court or tribunal order,
or in order to fulfill our obligations to a State or Territory authority.
Marketing our products and services
Godwin Witten & Associates may use or disclose your personal information to let you know about
products and services in which you may be interested. You can contact us at any time if you no longer
wish us to market our products and services to you (see the Contacting Us section for more information).
We may disclose your personal information to sponsors and supporters of the Godwin Witten & Associates
and other third parties in order to facilitate direct marketing by those parties. You may contact us
at any time to request that we refrain from providing your personal information to such parties (see
the Contacting Us section for more information).
Accuracy of Personal Information
Godwin Witten & Associates will take reasonable steps to ensure that all personal information it collects,
uses or discloses is accurate, complete and up-to-date.
If you believe your personal information is not accurate, complete or up-to-date, please contact us
the Contacting Us section for more information).
Your personal information may be stored in hard copy documents or electronically. Godwin Witten & Associates
is committed to keeping your personal information secure and safe. Some of the ways we do this are:
- Requiring employees and contractors to enter into confidentiality agreements.
- Secure hard copy document storage (i.e. storing hard copy documents in locked filing cabinets).
- Security measures for access to our computer systems.
- Providing a discreet environment for confidential discussions.
- Access control for our buildings.
- Security measures for our websites (see the Your Privacy on the Internet section for more information).
- Anti-spam, anti-virus and anti-malware software
- Secure server room with access limited to authorised personnel
We will review and update our security measures from time to time.
In addition, we will review the personal information and sensitive information held by us from time
time, ensuring that information which is no longer needed for a purpose for which it was initially collected
is destroyed or de-identified.
Your Privacy on the Internet
Godwin Witten & Associates takes care to ensure that the information you provide to us via our website
is protected. For example, our website has electronic security systems in place, including the use of
firewalls and data encryption in relation to shopping cart functions.
You may be able to access external websites by clicking on links we have provided. Those other websites
are not subject to our privacy standards, policies and procedures. You will need to contact or review
those websites directly to ascertain their privacy standards, policies and procedures.
Access to Personal Information
You may request access to personal information that Godwin Witten & Associates holds about you (see
Contacting Us section for more information).
We will acknowledge your request within 14 business days of the request being made. Access will
usually be granted within 14 business days of our acknowledgment or, if the request involves complex
considerations or voluminous photocopying or scanning, we will contact you to provide an alternative
timeframe based on the circumstances and anticipated work involved.
You will need to verify your identity before access to your personal information is granted.
While we cannot and do not charge an “application fee” for you applying to access your personal information,
we may charge a fee for actually giving you access to your personal information in your preferred format
(where reasonable and possible), which will cover our costs involved in locating and collating information
as well as reproduction costs.
Once your request has been processed by Godwin Witten & Associates, you may be forwarded the information
by mail or email or you may personally inspect it at the location where the information is held or another
appropriate place. Whenever possible, we will endeavor to make the information available to you in the
manner requested by you unless it is unreasonable for us to do so (eg. if you have asked for the information
to be emailed to you, we will endeavor to email the information to you. If the file size would be too
large, we may send you the information by hard copy instead of email).
If you are aware that we hold personal information about you that is no longer accurate, complete or
up-to-date, please contact us (see the Contacting Us section for more information).
If you request access to your personal information, or if you request that we correct your personal
we will allow access or make the correction unless we consider that there is a sound reason to withhold
the information, or not make the correction.
Under the Act, we may refuse to grant access to personal information if:
- We believe that granting access would pose a serious threat to the life, health or safety
of any individual, or to public health or public safety.
- Granting access would have an unreasonable impact upon the privacy of other individuals.
- Denial of access is required or authorised by law or by a Court or Tribunal order.
- Giving access would be unlawful.
- The request for access is frivolous or vexatious.
- Legal proceedings are underway or anticipated and the information would not be accessible by way of
the discovery process in those proceedings.
- Giving access would reveal our intentions in relation to negotiations between us and you in such a way
as to prejudice those negotiations.
- Giving access is likely to prejudice enforcement related activities conducted by, or on behalf of, an
- Giving access is likely to prejudice action being taken or to be taken with respect to suspected unlawful
activity or serious misconduct relating to our functions or activities.
- Giving access would reveal information in connection with a commercially sensitive decision
If we do not agree to make a correction to your personal information, you may provide a statement about
the requested corrections, and we will ensure that the statement is apparent to any users of the relevant
If we do not agree to provide access to your personal information or to correct your personal information,
we will provide written reasons for the refusal and the mechanisms available to complain about the refusal
(see the Complaints section for more information).
You may contact us by mail, email or telephone as follows:
(07) 4041 1766
If you consider that there has been a breach of the Australian Privacy Principles, you are entitled
complain to Godwin Witten & Associates (see the Contacting Us section for more information).
We will acknowledge receipt of a complaint within 2 business days.
We will investigate the complaint and attempt to resolve it within 20 business days after the complaint
was received. Where it is anticipated that this timeframe is not achievable, we will contact you
to provide an estimate of how long it will take to investigate and respond to the complaint.
If you consider that we have not adequately dealt with a complaint, you may complain to the Office of
the Australian Information Commissioner on the below details:
(07) 4041 1766
This policy is to be reviewed as follows:
- Annually as a minimum.
- Following an information security incident.
- Following significant changes to our systems.
- Following changes to the relevant State and Commonwealth legislation
Reviews are to examine the appropriateness of the policy taking into consideration corporate, system
and compliance requirement changes since the last review was undertaken.